Regional Front of House Specialist

Ideal candidate will reside in Northern California. Senior Living experience referred

Pay Range:$70-80k

The Regional Front of House Specialist supports Communities during Front of House Manager vacancies by ensuring seamless continuation of responsibilities. Additionally, the Regional Specialist supports communities based on the needs and priorities of the business. The Regional Specialist promotes a positive image of Home Office operations by interacting professionally and capably within their assigned Communities. All responsibilities must be completed in accordance with Company policies and procedures, current standards, guidelines, and regulations.

Responsibilities:

• Travel to assigned Communities based on need and priority. Travel up to 95% of the time; travel assignments may be for extended periods of time and may frequently change; flexibility and availability are required.
• Complete detailed recaps throughout and at the end of assignments, including making recommendations for improvement in operations. For example, First Impressions Checklist or Department Site Visit Checklist.
• Serve as a resource for Directors in their region with program(s) implementation and application of Oakmont standards to their Communities.
• Assist with on-boarding of new directors. This may include working with the new director in their Community until they are fully functional in their responsibilities.
• As assigned, assist in re-training and coaching of existing Directors in any areas of improvement based on Executive Director feedback and requests.
• Collaborate with other Regional Specialists to understand the dynamics of the Community in which they are working and create plans for improvement.
• Supervise the operation of the dining room to ensure maximum resident enjoyment of the dining experience and that the services are delivered to residents in a continuous, predictable, and efficient manner.
• Ensure dining room POS system is operating efficiently, accurately, and timely. Trouble shoots any problems that arise and train staff on use of system.
• Interact with residents regularly and solicit resident feedback regarding the menus, through active participation in the Food Committee. Incorporate their likes/dislikes into the menus. Offer options and choices to meet their expectations.
• Actively participate in resident orientation programs. Develop appropriate professional relationships with residents through conversation. Remain closely involved in resident transitions to the community during mealtimes to help ease anxiety and promote engagement.
• Assist with planning of food items for activities, marketing, and special events, as requested.
• Interview, hire, monitor, motivate, reward, train, retain and counsel department team members in accordance with Company policy.
• Balance and maintain department budget and labor hours.
• Monitor compliance with department’s budget through the effective and timely completion of Monthly Spend Down.
• Ensure all necessary vendor invoices are processed accurately and timely and in accordance with all Company policies and procedures. This includes the timely and accurate completion of W-9’s, Certificates of Insurance, and other necessary paperwork, as requested.
• As requested, participate in the Community’s Manager on Duty Program.

Qualifications:

• Must be at least twenty-one (21) years of age.
• High school diploma or equivalent preferred. College course or other education in food service and/or management preferred.
• Prefer five (5) years’ experience working in a food and beverage environment.
• Prefer one (1) year experience supervising and managing employees.
• Able to work with seniors and patiently interact with cognitively impaired individuals.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, Outlook, PowerPoint).
• Able to adapt and respond to change, make decisions, and prioritize tasks and projects.
• Able to read, write and speak the English language to interact and communicate effectively with coworkers, supervisors, physicians, health care professionals, residents, and their families.
• Must be highly motivated and able to work independently.
• Able to obtain and maintain valid First Aid, CPR, and valid ServSafe Manager’s Certificate.
• Must pass a Criminal Background check and Health Screening tests.
• May require team members to vaccinate, participate in daily screening, surveillance testing, and to wear face coverings and other personal protective equipment (PPE) to prevent the spread of the COVID-19 or other communicable diseases, per regulatory guidelines.

With communities across California, Hawaii, and Nevada, opportunities for career growth, relocation, and travel are significant. In addition, eligible team members may enjoy the following benefits:

• Medical, Dental, and Vision benefits
• Vacation, Personal Day, Sick Pay, Holidays
• Complimentary Meals
• Bonus Opportunities
• Company Paid Life Insurance
• Team Member Discount Program (LifeMart)
• 401(k) Savings Plan with Company Match
• Recognition Programs
• Student Loan Refinancing
• Tuition Reimbursement
• Pet Insurance
• Employee Assistance Program
• Emergency Financial Assistance

Oakmont Management Group, based in Irvine, California, is a recognized leader in the senior living industry that manages a portfolio of communities under the Oakmont Senior Living and Ivy Living brands. OMG serves thousands of seniors across communities in California, Nevada, and Hawaii. At OMG, we strive to create an atmosphere of family and community among team members, residents, and resident family members. We know that caring and meaningful relationships are the foundation of a rewarding life, and our team is hand-selected for their skills, previous experience, and passion for working with the elderly. Our practice is to incorporate joy and laughter alongside our expectations of excellence. Walk into our communities and feel our pride of ownership and commitment to service.

Oakmont Management Group is an Equal Opportunity Employer.