Concierge / Front Desk Receptionist

Part-Time
Pay Range: $20.00 - $22.00/hour
Oakmont of Novato | Novato, CA

At Oakmont of Novato, we believe that every interaction is an opportunity to make someone feel welcomed, valued, and cared for.

As our Concierge / Front Desk Receptionist, you are often the first smile someone sees when they walk through our doors, the familiar voice a resident turns to when they need help, and the reassuring presence a family member comes to know and trust.

You are more than the person behind the front desk, you are the heart of our welcome and the first impression of our community.

In senior living, the little things matter. Remembering a resident's name. Greeting a family member with a smile. Answering the phone with warmth and professionalism. Helping someone find what they need. Taking an extra moment to listen to a story. Offering reassurance to a new resident or family walking through our doors during an important transition in their lives.

Those moments may seem simple, but together they create something incredibly meaningful: the feeling of being home.

If you are organized, professional, genuinely enjoy people, and take pride in creating an exceptional experience for others, we would love to meet you.

Why You'll Love Working at Oakmont

Oakmont of Novato is a premier senior living community situated on a beautifully landscaped campus and managed by Oakmont Management Group. We combine five-star hospitality with compassionate care to create a community where residents can continue living with independence, dignity, purpose, and joy.

Our culture is built around five values:

Authenticity · Teamwork · Compassion · Commitment · Resilience

At Oakmont, hospitality has a deeper purpose. You'll build relationships with residents, get to know their families, work alongside a dedicated team, and become part of a community where people genuinely look forward to seeing you.

With communities throughout California, Hawaii, Colorado, and Nevada, Oakmont also offers meaningful opportunities for career growth, advancement, relocation, and professional development.

Eligible team members may enjoy:

• Medical, Dental, and Vision benefits
• Vacation, Personal Days, Sick Pay, and Holidays
• Complimentary Meals
• Bonus Opportunities
• Company-Paid Life Insurance
• Team Member Discount Program (LifeMart)
• 401(k) Savings Plan with Company Match
• Recognition Programs
• Student Loan Refinancing
• Pet Insurance
• Employee Assistance Program
• Emergency Financial Assistance

Your Role & Impact

As our Concierge / Front Desk Receptionist, you help set the tone for the entire community. You create an atmosphere that feels warm, polished, organized, and genuinely welcoming while serving as an important connection point between our residents, families, visitors, prospective residents, and team members.

Your responsibilities include:

• Welcoming residents, families, prospective residents, and visitors with warmth, professionalism, and genuine hospitality.
• Serving as the first point of contact at the front desk and helping create an exceptional first impression of Oakmont.
• Building meaningful relationships with residents and becoming a familiar, trusted presence in their daily lives.
• Answering a multi-line telephone system and directing calls accurately, efficiently, and professionally.
• Assisting residents and families with questions and requests with patience, kindness, and a desire to help.
• Monitoring the Emergency Alert System and responding immediately and appropriately to every call.
• Managing incoming and outgoing mail, packages, deliveries, and other front desk responsibilities.
• Providing clerical and administrative support to community leadership.
• Helping maintain a front desk and lobby environment that is polished, organized, safe, and welcoming.
• Working collaboratively across departments and contributing to a culture where everyone takes pride in caring for our residents and one another.

Who We're Looking For

We're looking for someone who understands that great hospitality isn't simply what you do—it's how you make people feel.

You may be a great fit if you:

• Naturally enjoy meeting, welcoming, and helping people.
• Have a warm, approachable personality with a professional presence.
• Take pride in creating an exceptional first impression.
• Are organized, dependable, and comfortable balancing phones, visitors, resident requests, and administrative responsibilities.
• Can remain calm, gracious, and professional when several things are happening at once.
• Notice the little details that make people feel special.
• Communicate clearly and professionally both in person and over the phone.
• Enjoy building genuine relationships rather than having purely transactional interactions.
• Understand the importance of discretion, confidentiality, and dependability.
• Want to be part of a workplace where kindness and human connection truly matter.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Two (2) years of receptionist, front desk, hospitality, customer service, or senior living experience preferred.
• Excellent customer service and interpersonal skills.
• Comfortable operating a multi-line telephone system.
• Proficiency with computers and Microsoft Office programs, including Word and Excel.
• Strong written and verbal communication skills.
• Ability to interact effectively with residents, families, visitors, team members, physicians, and healthcare professionals.
• Must pass a Criminal Background Check and required Health Screenings, including physical and TB tests.
• Must meet applicable health, safety, and regulatory requirements.

For the health and safety of our residents and team members, Oakmont Management Group may require vaccination, screening, surveillance testing, and use of personal protective equipment (PPE) in accordance with applicable regulatory guidelines.

Be the Person Who Makes Someone Feel at Home

There are receptionist jobs where you answer phones, greet visitors, and complete administrative tasks.

This can be something more.

At Oakmont, the front desk is at the center of our community. You'll celebrate birthdays, welcome grandchildren, hear incredible stories, help new residents feel comfortable, share laughter, solve problems, and build relationships with people you might never otherwise have had the opportunity to know.

Sometimes, something as simple as remembering a resident's name, greeting them every morning, noticing they're having a difficult day, or taking an extra minute to listen can mean more than you realize.

That's hospitality with purpose.

Oakmont Management Group is a recognized leader in senior living, managing Oakmont Senior Living and Ivy Living communities across multiple states. We believe caring and meaningful relationships are the foundation of a rewarding life, and we select team members not only for their skills, but for their character, compassion, and desire to serve others.

We believe in joy and laughter alongside excellence, and we take tremendous pride in the communities we create together.

If you're looking for a position where your personality, organization, professionalism, and ability to connect with people can make a difference every single day, we'd love to welcome you to Oakmont of Novato.

Come be the first smile, the familiar voice, and the warm welcome that makes Oakmont feel like home.

Oakmont Management Group is an Equal Opportunity Employer